Headquartered in Chennai, India, QuipServe is a startup company founded in 2013, that focuses on providing FANATIC customer service to its clients and their clients too. QuipServe fills in the missing piece in an organization, allowing the organization to focus on its core business.
We have a rich heritage of managing large and complex support ecosystems. From home devices, be it enterprise or consumer, data centers, applications and desktops, we have built our reputation on delivering stellar customer experiences.
Website: www.quipserve.com
Position: Enterprise Support Engineer
Qualification: Any Graduate – Computers-IT, Electronics/ Telecommunications
Experience: 0 – 2 Years
Job Locations: Chennai
Salary: Best In Industry
Job Description:
Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting proceduresConfirm detailed system configuration and problem descriptionCreates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the callRetains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the serviceResolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding valueResolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understandingWorking with field engineers to visit customers/employees if the problem is more serious Manipulate systems to resolve customer inquiryParticipates in ongoing training in keeping with Client’s request and changing business strategies.Maintains call performance goals (i.e. AHT, quality and schedule adherence)Adheres to company policies and procedures
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