Quip Serve Recruitment 2017 | Freshers | Enterprise Support Engineer | Chennai | March 2017

Headquartered in Chennai, India, QuipServe is a startup company founded in 2013, that focuses on providing FANATIC customer service to its clients and their clients too. QuipServe fills in the missing piece in an organization, allowing the organization to focus on its core business.

We have a rich heritage of managing large and complex support ecosystems. From home devices, be it enterprise or consumer, data centers, applications and desktops, we have built our reputation on delivering stellar customer experiences.

Website: www.quipserve.com

Position: Enterprise Support Engineer

Qualification: Any Graduate – Computers-IT, Electronics/ Telecommunications

Experience: 0 – 2 Years

Job Locations: Chennai

Salary: Best In Industry

Job Description:

• Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Confirm detailed system configuration and problem description
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Working with field engineers to visit customers/employees if the problem is more serious Manipulate systems to resolve customer inquiry
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to company policies and procedures

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Application Link: Click Here